At ETFI Victoria conducts research on the subjects of hospitality and social psychology. She comes up with solutions to problems in the field of hospitality, consumer behaviour in tourism and leisure, and diversity management. Besides carrying out research, Victoria also focuses on the educational programme of NHL Stenden University. She lectures in the undergraduate and graduate programme of Tourism Management.
Victoria has a rich diverse background in international services management. She creates links between commercial hospitality services and social psychology. She is especially interested in human behaviour within the service industry. She emphasises on mitigating the social attitudes dilemma by means of psychometric testing.