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Customer satisfaction research
Impact assessment and monitoring
Security Region Fryslân: Back To The Future 2027
Security Region Fryslân (SRF) is one of the 25 security...
Training Customer Journey in tourism
A Customer Journey consists of different elements which...
Feasibility of a fast ferry connection from the Wadden island Ameland to the Frisian mainland
Wagenborg Passenger Services has expressed their wish to...
Hostess team for future-proof hospitality in the province of Fryslân
In 2018, the Dutch city Leeuwarden is one of the European...
Effectiveness test nature excursions in the Wadden Sea
The Wadden Association has been organising excursions to...
Improving the food and beverage quality on Wagenborg ferries
The passengers of Wagenborg Passenger Services have the...
Future-proof sports centres
How to paint a picture of the future of sports centres...
Satisfaction of passengers Wagenborg Shipping 2017
For the third time in a row, ETFI analyses the level of...
Managing visitor pressure and events in an urban setting
Last year ETFI and CELTH initiated a research on visitor...
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