Our customer satisfaction research measures to which extent your tourism product or service is in line with the satisfaction of your customers. We research the factors that determine the satisfaction of your customers, how your organisation scores regarding these factors and what you can do to increase customer satisfaction. You can easily convert the results to concrete improvements of your services. This clarifies how you can strengthen the relationship between your organisation and your customers.
How does customer satisfaction research by ETFI work?
Step 1: Jointly, we determine the purpose, design and planning of the research
Step 2: Our experts develop a specific questionnaire and coordinate its contents with you
Step 3: The research is undertaken by telephone, internet or personal interview