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Customer satisfaction research
Impact assessment and monitoring
Exploration "Tourist-recreational cooperation Emsland-Drenthe"
On behalf of Emsland Tourismus GmbH, ETFI started a...
The position paper: future tourism destinations development
The aim of this project (the position paper) is to clarify...
Making travel more accessible for people with disabilities
This project is focusing on the customer journeys of people...
Building sustainable cities for residents and tourists
The Lelystad Next Level project has the goal that Lelystad...
3 recommendations for optimal management of the Sneekweek festival
In recent years, event tourism has grown and festivals are...
Resilient leisure accommodation on the Utrechtse Heuvelrug
Together with CELTH, entrepreneurs and governments, we have...
Project plan for data collection in the leisure and tourism sector
By using the most modern techniques, we collect data in the...
Policy measures to reduce the impact of over-tourism in the European Union
In collaboration with Breda University, University of...
Improvement of the customer journey by means of data
Our unique customer journey mapping method gives the Dutch...
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