Bernadett Papp

Urban tourism
Strategic destination management
Tourism policy

As a Senior Researcher at the European Tourism Futures Institute (ETFI), Bernadett primarily focuses on urban tourism development and related challenges. Bernadett is also active as a lecturer in the master’s program International Leisure, Tourism, and Events Management (MILTEM) at NHL Stenden University of Applied Sciences. She is responsible for a course in scenario planning in the master’s program Strategic Event and Tourism Management at Skema Business School in Nice, France. In recent years, Bernadett has worked with various multilateral organizations and worked as a project specialist at the Tourism Market Intelligence and Competitiveness department of the United Nations World Tourism Organization (UNWTO) in Madrid, Spain. She is a member of the UNWTO QUEST Advisory Board. Currently, she is pursuing PhD research in Urban Studies at the University of Glasgow, Scotland.

Bernadett Papp contributed to these projects

Travelling with…

Scenario Planning in Tourism and Events (elective)

Envisioning an equitable tourism model (ETM)

Examining the integration of tourism policies into sectoral policies through the lens of governance

Towards destination stewardship

Envisioning Tourism in 2030: on target to net zero

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Bernadett Papp wrote these blogs

The future of Tourist Information Centers

06 July

This year we launched a project titled ‘’Defining key performance indicators to measure the value of tourist information centers’’. The project explored value co-creation in the context of tourist information centers with attention to the economic, social and emotional value. Through a series of focus groups with members of the Knowledge Network of Dutch DMOs and ECM, the students gained valuable insights regarding the ways the economic, social and emotional value is currently measured, the barriers that hinder effective data collection and the opportunities for optimizing the currently used KPIs.

Do the tourists want to “Build Back Better”?

26 April

It is vital to gain insights and develop a better understanding of the impact of the COVID-19 pandemic on the tourists’ attitude, potential and actual sustainable travel behaviour, the likely gap between attitude and behaviour, and between awareness and attitude. At ETFI, one of our current aims is to gain empirical evidence to answer the questions listed above. We invite you to share your views and insights with us.

How important is environmental and socio-cultural sustainability in times of economic recession?

08 February

In the mist of COVID-19 the travel and tourism industry technically came to a stop. We are facing unprecedented challenges. However, while many question the future of the industry others see an opportunity to "build back better". How can we build a more sustainable and resilient industry while struggling to maintain daily operations?

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