Bernadett Papp

Destination management

As a researcher at ETFI, Bernadett focuses mostly on urban tourism development and related challenges. She is currently working on her PhD in the field of Urban Studies at the University of Glasgow. During her research she is focusing on the integration of tourism governance into the wider urban agenda. Next to that, Bernadett also works as lecturer at the NHL Stenden University of Applied Sciences.


Bernadett contributes to ETFI’s research projects on strategic destination management with special focus on long-term sustainability. She is also involved in education as a lecturer and module coordinator in the bachelor and master programs of NHL Stenden University of Applied Sciences. Thereby, Bernadett provides workshops in the field of scenario planning and strategic foresight. She is also responsible for an elective course in scenario planning in the MSc Strategic Event and Tourism Management program at Skema Business School in France.


In the past years Bernadett worked with organisations such as the Centre for the Promotion of Imports (CBI), the European Travel Commission (ETC), the World Travel and Tourism Council (WTTC) and the European Parliament’s committee on Transport and Tourism (TRAN). She worked as a project specialist in the Tourism Market Intelligence and Competitiveness department of the United Nations World Tourism Organization (UNWTO) in Madrid, Spain. Bernadett obtained her master’s degree in Tourism Destination Management at Breda University of Applied Sciences.

Bernadett Papp contributed to these projects

Developing a Destination Stewardship vision for Amsterdam

Making travel more accessible for people with disabilities

The Smart City Hospitality concept

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Bernadett Papp wrote these blogs

The future of Tourist Information Centers

06 July

This year we launched a project titled ‘’Defining key performance indicators to measure the value of tourist information centers’’. The project explored value co-creation in the context of tourist information centers with attention to the economic, social and emotional value. Through a series of focus groups with members of the Knowledge Network of Dutch DMOs and ECM, the students gained valuable insights regarding the ways the economic, social and emotional value is currently measured, the barriers that hinder effective data collection and the opportunities for optimizing the currently used KPIs.

Do the tourists want to “Build Back Better”?

26 April

It is vital to gain insights and develop a better understanding of the impact of the COVID-19 pandemic on the tourists’ attitude, potential and actual sustainable travel behaviour, the likely gap between attitude and behaviour, and between awareness and attitude. At ETFI, one of our current aims is to gain empirical evidence to answer the questions listed above. We invite you to share your views and insights with us.

How important is environmental and socio-cultural sustainability in times of economic recession?

08 February

In the mist of COVID-19 the travel and tourism industry technically came to a stop. We are facing unprecedented challenges. However, while many question the future of the industry others see an opportunity to "build back better". How can we build a more sustainable and resilient industry while struggling to maintain daily operations?

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Bernadett can help you with strategic destination management.